Language, Etiquette & Interactions

Cancellation Policy

1. Overview This policy governs live, expert-led online training modules delivered by Purple Inclusion, whether accessed via a Purple Inclusion Membership or purchased individually. 2. Allowances & Purchases Premium Members: 1 hour of live training per membership year (1 x 1-hr module). Premium Plus Members: 3 hours of live training per membership year (3 x 1-hr modules). Membership allowances refresh upon annual renewal and cannot be carried over. Additional Purchases: Members who have used their allowance—and non-member organisations—may purchase additional 1-hour modules separately. Payment must be settled prior to the session date. 3. Booking Bookings must be made via the Member Portal at least 14 days in advance, subject to trainer availability. Session links and calendar invites will be sent to the nominated contact upon confirmation. 4. Cancellations & Rescheduling 7+ Days Notice: You can amend, reschedule, or cancel sessions via the Member Portal up to 7 calendar days before the session. Cancellations within this period restore your membership credit or allow rescheduling for standalone purchases. Less than 7 Days Notice: Late amendments cannot be made in the portal. You must email enquiries@purpleinclusion.com. Cancellations made with under 7 days' notice forfeit the membership credit. Standalone purchases are non-refundable. 5. No-Show Policy If attendees fail to join within 15 minutes of the start time without prior notice, the session is classed as a "No-Show." The trainer will end the session, and the credit or fee will be forfeited in full. 6. Accessibility Sessions are hosted virtually (Teams/Google Meet/Zoom) with closed captions and accessible materials as standard. Please email specific adjustment requests (e.g., BSL interpreters) at least 10 business days prior. 7. Support For booking assistance or late cancellation requests, email enquiries@purpleinclusion.com.